The numbers a broker should be measured on are not premium written but claims recovered. A selection of recent engagements where we stood between the insured and the underwriter — and made sure the cheque arrived.
When a Capesize carrying $28M of cargo grounded outside Balboa, the underwriters' surveyor initially scoped the loss at 40% recovery. We commissioned an independent survey, negotiated general-average contribution, and recovered full quantum — 92 days from incident to wire.
An overnight fire destroyed a client's 11,000 m² warehouse with €11M of stock. Our adjusters were on site at dawn. We coordinated the forensic accountant, business-interruption calculation, and indemnity period extension — full settlement inside 14 weeks, with the client trading again from a backup facility within 11 days.
A ransomware event encrypted the client's ERP and warehouse-management systems. Our cyber panel — incident-response firm, breach counsel, forensic accountant — was on the line within 90 minutes. Systems restored from clean backups in 48 hours. No ransom paid, no data exfiltrated, full BI loss recovered.
A multi-jurisdictional regulatory inquiry threatened directors with personal liability across three countries. We coordinated the Side-A drop-down, secured advancement of defense costs from day one, and managed the carrier relationship through an 18-month investigation that ultimately closed with no findings.